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Technical FAQ
1. What do I have to do in order to play at Carnival Casino?

2. How long is the download process?

3. What is the name of the downloaded setup program?

4. Do I have to download every time I want to play?

5. After downloading the software, what do I do next?

6. What are the minimum system requirements?

7. Can I use Carnival Casino with a Mac Computer?

8. How do I use Carnival Casino with AOL?

9. What should I do if I receive a message “Account not found.
    Please verify your account information and try again."?

10. What should I do if I can’t find the Carnival Casino icon on my desktop?


1. What do I have to do in order to play at the Carnival casino?

In Order to play at the Carnival Casino you must first download our FREE software The reason why we have a download version casino is because downloading the software to your PC Makes the games much quicker and more stable than playing them in you own browser. This is due to the fact that all the casino graphics and multimedia effects are already installed on your computer, And only small packets of information are transferred between you computer and our servers in Antigua. TThis makes Carnival Casino faster and the gaming experience more fun and enjoyable.


   


2. How long is the download process?

The average download time is 12-15 minutes using a standard 56KBS modem. In cable and ADSL connections download takes no more than 2 minutes. You have to remember that download is only necessary for the first time you play at the casino, after that – the program is available from your computers "Start" menu and/or your computer's desktop.>


   


3. What's the name of the downloaded setup program?

SetupClubdice.exe.


   


4. Do I have to download every time I want to play?


Absolutley not!
You only need to download and install the casino once.
The downloaded file is a small file of about 5MB, containing 58 games:
Baccarat, Blackjack, Caribbean Poker, Craps, Deuces Wild Video Poker, Keno, Magic Slots, Pai Gow Poker, Roulette, Royal Five Slots (5-reel), Slot Machine (3-reel) and Jacks or Better Video Poker. After installing the file, the casino is accessible from your "Start" menu, no additional download is necessary in order to play.


   


5. After downloading the software, what do I do next?

Double-click the icon of the downloaded program, SetupClubdice.exe.
The installation wizard will guide you through the entire installation process.



   


6. What are the minimum system requirements?

Windows xp,Windows 2000, Windows 98, Windows NT or Windows 95
Pentium 100MHz
8MB RAM
SVGA Monitor, 256 colors
At least 8MB free Hard Disk Space

For optimal results, set your monitor to high color (16 bit) and 600x800 resolution.


   


7. Can I use Carnival Casino with a Mac computer?

For a Mac version, please write to us at [email protected] for detailed instructions on the installation procedure.


   


8. How do I use Carnival Casino with AOL?

AOL users can use the Carnival Casino software with AOL version 3.0 or later.


   


9. What should I do if I receive a message Account not found. Please verify your account information and try again."?

It is possible that you are trying to enter the DEMO mode casino with a REAL mode username and password or enter a REAL mode game with a DEMO username and password. If you can’t log into the casino, please send us your registered name, address, phone number and email to [email protected] and request your username and password, or just call our customer service:
* 1-866-234-0568 (Toll Free)
* 1-268-481-2352 (International)


   


10. What should I do if I can’t find the Carnival Casino icon on my desktop?

If the Carnival Casino icon is not on your desktop and you can’t remember where you saved it, please follow these steps:
Click on the START menu at the bottom left corner of your screen.
Choose "Find" than "Files or Folders".
Where is says "named", type "Carnival Casino.exe" and click "Find now".
The computer will now search for the file.
If you get a file under the name "Carnival Casino.exe" in the bottom window, it means that the file was found. Double click on it to immediately run it or right click on the mouse button and choose ‘Create shortcut’ to create a shortcut for it on you desktop. If the computer has finished the search and there is no file name in the window, it means that the file was not found. In this case if you do not have another hard drive (except C:) you will have to repeat the download process.
For more information click here.

   


You are invited to email us on any matter. It will be our pleasure to serve you!:
[email protected]

or Call us at:
* 1-866-234-0568 (Toll Free)
* 1-268-481-2352 (International)

Please make sure you have your username ready each time you contact our support team via phone.

Fax:
* 1-800-517-7938 (Toll Free)
* 1-268-481-2355 (International)

You may always contact us by regular mail at the following address:

Carnival Casino Ltd.
PO Box W119
Woods Center St John's, Antigua, W.I.

  


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