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Cashing Out:
How do I withdraw my winnings from my Carnival Casino account?:

When you submit a withdrawal request, its status is labeled as "waiting",
which means that your request has been accepted by Carnival Casino
and that we are processing it.

You may not deposit funds into your casino account when
you have a withdrawal pending.
You must cancell your pending withdrawal to be able to play.

All withdrawal requests are processed within three (3) business days
after the date of the request.
During this time you may not make any deposit. However, you can cancel your withdrawal request and return these funds into your Carnival Casino Account.
By canceling your withdrawal request, your account is credited back and you can play, without having to submit a new deposit.
To cancell your withdrawal, go to the "pending withdrawal" section of the "withdrawal" section of the cashier.
Click on the withdrawal you wish to cancell, and then on the "transfer back to balance" button.

that the withdrawal-processing period is different for VIP Players.

Click here for more information about Carnival casino VIP club.

New players will be allowed to withdraw not more than $10,000 per month. “New players” are defined as players whose first deposit was made in the past 6 months. If the amount to be withdrawn is superior to $10,000 the remaining will be placed back to the player’s balance, for the player to withdraw one month afterwards.

According to Carnival Casino withdrawal policy,
the requested withdrawal amount
will be refunded back to your method of original Deposit,
up to your Casino Deposit Balance*.

The remaining sum, if any, will be sent to you via Wire Transfer or Bank Draft
(what is more convenient for you).

The minimum amount for a Wire Transfer Cash Out is $1,000,
and $20 for all the other methods.
If you have requested to withdraw a lower amount,
we will not be able to process your request and the funds
will be added to your Casino account.

*Casino Deposit Balance is composed of the total deposits made using specific deposit methods
less previous Cash Outs and/or refunds.

Due to the regulations of MasterCard and VISA, we are not permitted to return funds to these Credit Cards. Therefore, deposits made using MasterCard and VISA will not be counted in your Casino Deposit Balance.

When these credit cards are used for deposits, cash Outs will be returned automatically via Neteller or Firepay if you have an existing account at either of these services, as they are the fastest available. The remaining amount may be received through Wire Transfer, Bank Draft, or via Neteller, Firepay, Moneybookers or PrePaid ATM.

If you made a Citadel deposit/s prior to cashing out, your withdrawal might be subject to additional waiting days until the deposit has been fully cleared.
If your Citadel deposit/s is returned (declined), your withdrawal will be declined and your winnings voided.

How do I withdraw winnings from my Carnival Casino account?:

To cash out money from your Carnival Casino account,
click on the "CASHIER" button in the lobby.
(top right hand side of the screen). Click on "Withdraw."
Choose one of the cash out options at the Cashier.
Fill in the required information.

How Long does it take to process my withdrawal?:

  "Pending withdrawal" Processing Delivering Total time
***Bank Draft 2 days 1 day 7-21 days 12-25 days
*Bank Draft Express 2 days 1 day 5 days 10 days
**Wire Transfer 2 days 1 day 5 days 10 days
***Neteller 2 days 1 day 24 hours up to 6 days
***Firepay 2 days 1 day 4 days 9-12 days
Moneybookers 4 days 1 day 4 day 9-12 days
* Carries a fee of $35
** Requires a minimum withdrawal of $1,000
*** Requires a minimum withdrawal of $20

All days here are business days (Not including Weekends and Holidays),
and that there is a different time frame for VIP's.


You are invited to email us on any matter. It will be our pleasure to serve you!:
[email protected]

or Call us at:
* 1-866-234-0568 (Toll Free)
* 1-268-481-2352 (International)

Please make sure you have your username ready each time you contact our support team via phone.

* 1-800-517-7938 (Toll Free)
* 1-268-481-2355 (International)

You may always contact us by regular mail at the following address:

Carnival Casino Ltd.
PO Box W119
Woods Center St John's, Antigua, W.I.